Effective Date: [01/01/2026]
Last Updated: [01/01/2026]
This Refund Policy explains the conditions under which refunds may be requested for paid services on wadilive.com from now on as (“Platform”, “we”, “us”, or “our”), in accordance with EU consumer protection laws, including Directive 2011/83/EU.
Nothing in this policy limits or excludes mandatory rights granted to consumers under applicable EU law.
This Refund Policy applies to:
Paid subscriptions
Premium or paid features
Advertising and promotional services
Other paid digital services offered on the Platform
It primarily applies to users located in the European Union. Different rules may apply outside the EU.
The Platform offers free services.
No refunds apply to:
Free accounts
Free features
Free trials or promotional access (unless explicitly stated otherwise)
Paid services on wadilive.com are classified as digital services delivered electronically.
These may include:
Subscriptions
Premium features
Advertising campaigns
Boosts, promotions, or visibility services
If you are an EU consumer, you have the right to withdraw from a digital purchase within 14 days, without providing a reason, unless an exception applies.
The withdrawal period begins:
On the date of purchase for digital services or subscriptions
In accordance with EU law, the right of withdrawal does not apply if:
You expressly consented to immediate delivery of the digital service, and
You acknowledged that your right of withdrawal would be lost once the service began
This consent is requested during checkout where required.
Advertising services include, but are not limited to:
Advertisement impressions (views)
Cost-per-click (CPC) advertising
Sponsored posts or promotional boosts
Campaign budgets and ad credits
These services begin immediately upon activation or delivery.
The following cannot be refunded:
Advertisement views (impressions) that have already been displayed
Clicks that have already occurred
Advertising budget that has already been spent or consumed
Campaigns that have already started with user consent
By purchasing advertising services, you:
Request immediate performance of the service
Acknowledge that used impressions and clicks are non-refundable
Accept that only unused portions (if any) may remain available as platform credit, subject to our Terms
Refunds or credits for advertising services may be considered only if:
Ads were not delivered due to a technical failure caused by us
Delivery metrics were materially incorrect due to a verified system error
Required by applicable law
You may cancel a subscription at any time via:
Your account settings, or
Contacting customer support
Cancellation prevents future charges but does not automatically refund the current billing period unless required by law.
Subscriptions may renew automatically unless canceled before the renewal date. This is clearly disclosed before purchase.
Refunds are not provided for:
Fully delivered digital services with prior consent
Subscription periods already used
Advertising services already delivered
Accounts suspended or terminated for Terms violations
User dissatisfaction not related to service malfunction
Promotional, bonus, or gifted services
To request a refund, contact us at:
Email: [[email protected]]
Please include:
Your account email or username
Proof of purchase
The service concerned
Reason for the request (optional)
Approved refunds are processed using the original payment method
Refunds are issued within 14 days of approval
Payment provider processing times may vary
If you initiate a chargeback without contacting us first:
Your account or services may be temporarily restricted
We reserve the right to investigate and contest fraudulent chargebacks
If a paid service does not function as described:
You may be entitled to repair, replacement, credit, or refund
We assess each case in accordance with EU consumer law
We may update this Refund Policy from time to time.
Changes will be posted on the Platform
The “Last Updated” date will reflect revisions
Updates do not affect existing statutory consumer rights
Wadilive.com
Email: [[email protected]]
Nothing in this Refund Policy limits or excludes consumer rights granted under applicable EU law.
